Why devops teams should eliminate SLAs
SLAs are for lawyers. Service level objectives not only introduce finer-grained reliability metrics, but also put that telemetry data into the context of user happiness. Service level agreements (SLAs) first became popular with fixed-line telecom companies in the late 1980s. For the last 20 years, billboards with five nines (99.999%) have peppered every interstate in … Read more