The unplanned worldwide experiment in remote work has been a trial by fire for security pros. Here’s how IT teams have protected work-from-home employees, and what needs to be done moving forward. A year ago, IT and cybersecurity teams faced a number of challenges — constantly emerging threats, data privacy regulations, and a significant and … Read more
User support, the relationship with HR, and front-office technologies will require a rethink as distributed digital work becomes the new reality. n spring 2020, tens of millions of people worldwide were suddenly thrust into remote work as the COVID-19 pandemic lockdowns came into force. IT and users alike adapted quickly, and companies were able to … Read more
With WFH and hybrid workplace strategies stretching into 2021, IT leaders must settle in to new work habits to ensure success in leading IT from afar. Many people have had to adapt to working from home and other remote locations — at least part of the time — in the hybrid workplace that’s emerging because … Read more
Lockdown breakout video conferencing provider continues hot streak through second quarter of 2020, racking up record revenues of over half a billion dollars. Even though firms are considering how to transition from their immediate business continuity needs to facilitating a drift back to work, the future of work will certainly include video conferencing to support … Read more
IT leaders get creative managing remote tech teams working from the confines of home offices. Here’s how they alleviate burnout that threatens to crater WFH life. Never before have the pros and cons of working from home become more obvious than in 2020, as the coronavirus initiated a mass exodus from corporate offices worldwide. In … Read more
Businesses use on-prem and cloud-based unified communications (UC) to connect distributed workforces but often don’t realize the security threats hidden within popular UC services, but they should, and they should address them. There has been a sharp rise in eMeetings, Voice over IP (VoIP) and other UC capabilities as companies shift to a work-from-home (WFH) … Read more
The explosion of work-at-home employees and customers has spurred the need for more robust remote assistance software in many organizations. Here’s help. For many companies, IT support has typically meant a member of the help desk walking over to an employee’s desk and looking over their shoulder to fix any problems, or a quick one-to-one … Read more
